Subject: Order Lost In Transit Order ID: 6490860275
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 17 Jul 2020 02:53:04 -0700 (MST)

Hi Team, 

Problem Statement: Order Lost In Transit 
Order Date : May 11, 2020 
Order ID: 6490860275 
Return Tracking ID: CRDSAL0019881420 

Assistance Required: Need refund for customer. 

Issue Description: order was placed on May 11, 2020 and was shipped to Saudipost on May 14, 2020, However as per Saudipost website the order has been returned to origin on 4 Jun 2019 and till now the status on hybris is shipped and we can not see any returns or RMA for the order as it not delivered to customer or returned to origin. 
Kindly update us asap . 

Regards, 
Ebrahim Hageb