Subject: RE: Deduction amount without completing the order
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 17 Jul 2020 09:52:49 +0000

Hi Shakeeb,

Order ID 6487569970 not successful and was pending on backend.

Refund processed.

Regards,
Malik
From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, July 17, 2020 1:43 PM
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Hafizullah Lsm <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Deduction amount without completing the order

External email sender, please take precaution.
Hi Malik,

Please advise as we could not find any order has been placed for the mentioned amount,
the customer confirmed his email ID and the contact NO associated with the account he placed the order from.

Please look into the issue and advise.

Regards
Shakeeb

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 2 July, 2020 19:27:44
Subject: Deduction amount without completing the order

Hi Team

Problem Statement: Deduction amount without completing the order

Order Date : 30/04/2020
Order ID: [email-masked]<mailto:[email-masked]>
Total Price: SAR150.00

Assistance Required: Need to check and refund

Issue Description: Customer tries to place an order but the order did not complete and deduct the amount form account and the customer is demanding the refund and he sent to us some Bank statements so we request to check this order on your priority Basis

Regards
Hafizullah

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