Subject: Re: Deduction amount without completing the order
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 17 Jul 2020 02:43:17 -0700 (MST)

Hi Malik, 

Please advise as we could not find any order has been placed for the mentioned amount, 
the customer confirmed his email ID and the contact NO associated with the account he placed the order from. 

Please look into the issue and advise. 

Regards 
Shakeeb 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 2 July, 2020 19:27:44 
Subject: Deduction amount without completing the order 

Hi Team 

Problem Statement: Deduction amount without completing the order 

Order Date : 30/04/2020 
Order ID: [email-masked] 
Total Price: SAR150.00 

Assistance Required: Need to check and refund 

Issue Description: Customer tries to place an order but the order did not complete and deduct the amount form account and the customer is demanding the refund and he sent to us some Bank statements so we request to check this order on your priority Basis 

Regards 
Hafizullah