Subject: Order Lost In Transit Order ID: 6495772162
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 17 Jul 2020 02:35:16 -0700 (MST)

Hi Team, 

Problem Statement: Order Lost In Transit 
Order Date : May 31, 2020 
Order ID: 6495772162 
Return Tracking ID: CRDSAL0024240820 

Assistance Required: Need refund for customer. 

Issue Description: order was placed on May 31, 2020 and was shipped to Saudipost on 1 Jun 2020, However as per Saudipost website the order has been returned to origin on 14 Jun 2019 and till now the status on hybris is in transit and we can not see any returns or RMA for the order as it not delivered to customer or returned to origin. 
Kindly update us asap . 

Regards, 
Ebrahim Hageb