Subject: Re: Ticket ID 1196641 - Kindly get the ticket raised for Bank Transfer 9774761642
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 17 Jul 2020 01:59:50 -0700 (MST)

Hi Malik, 

We had my credit amount deleted for the order 9774761642, and the customer's bank details have been updated on hybris, However when we escalated to the Finance we have been told (We do not do cash refunds based on mails. Please get it raised in our cash refunds report.) PFA 

We need your advise. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Monday, 13 July, 2020 15:11:17 
Subject: Ticket ID 1196641 - Kindly get the ticket raised for Bank Transfer 

Hi Team, 
With regards to Ticket ID 1196641, Order ID 9774761642, the customer wants to process the refund to her bank account. The refund was processed as 'My Credit' and which was later reversed. 

The bank transfer is pending and Hiren wants the Cash Report to process the refund. Kindly get the ticket raised for the above. The bank details has already been updated in Hybris. 

Kindly assist. 

Regards, 
Nikhil.