Subject: Re: Late refund: Case id - 1263430 Order Number: 9788837170
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 17 Jul 2020 01:14:57 -0700 (MST)

Hi Sachin. 

The following shipment 1000007092393 had been returned to origin as per the courier partner, but the status on hybris has not been initiated neither the refund has been initiated. 
Please provide refund approval so we can refund the customer manually and close the issue as it has been pending since long time. 
Shipment price : AED 170.20 

Regards 
Shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 8 July, 2020 12:55:23 
Subject: Late refund: Case id - 1263430 Order Number: 9788837170 

Hi Team, 

Please note that as per the courier team the shipment has been returned to the warehouse. 

Problem statement: Refund Not initiated yet 

Case id - 1263430 
Order Number: 9788837170 
Order Created: 6/21/2020 
Tracking id - 1000007092393 
​ 
Assistance Required: We request you to please look into the issue and process the refund for the same. 
​ 
Regards, 
Manish