Subject: Re: Late refund: Case id - 1274700 Order Number: 6495636647
From: Shakeeb Arsalan <[email-masked]>
To: Atul Arora <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 17 Jul 2020 01:11:11 -0700 (MST)

Hi Atul. 

The following shipment CRDSAL0024387720 had been returned to origin as per the courier partner portal since June 14th, but the status on hybris has not been initiated neither the refund has been initiated. 
Please provide refund approval so we can refund the customer manually and close the issue as it has been pending since long time. 
Shipment price : SAR 483 

Regards 
Shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 12 July, 2020 18:31:34 
Subject: Late refund: Case id - 1274700 Order Number: 6495636647 

Hi Team, 

Please note that as per the courier team the shipment has been returned to the warehouse on 6/14/2020. 

Problem statement: Refund Not initiated yet 

Case id - 1274700 
Order Number: 6495636647 
Order Created: 5/31/2020 
Tracking id - CRDSAL0024387720 

Assistance Required: Please look into the issue and process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse still the refund for the same has not been initiated. 

Regards, 
Manish