Subject: Re: ON_VALIDATION_CANCELLED Knet Refund 8392177180
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], Harish thakor <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 17 Jul 2020 00:49:19 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 15 July, 2020 16:12:54 
Subject: ON_VALIDATION_CANCELLED but amount is captured in Payment Transactions 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED but amount is captured in Payment Transactions 

Order Date : Jul 12, 2020 
Order ID: 8392177180 
KNET refund ticket : 03372159 
Total Price: KWD8.00 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions 
and the customer is demanding refund so we request to initiate the refund on your priority basis 

Regards 
Hafizullah