Subject: FW: Double deduction 8387686011
From: Malik Ismail <[email-masked]>
To: "Rashid Gafoor Kaskar" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 16 Jul 2020 17:12:35 +0000

Hi Rashid,

Below 4 orders cancelled in Hybris but pending status in PayFort. Please do the needful.

(8387682725 - 8387682793 - 8387682834 - 8387683850 )

Regards,
Malik
From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, July 16, 2020 8:11 PM
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Double deduction 8387686011

External email sender, please take precaution.
Hi Malik,

the customer was trying to place the order and it got cancelled on validation 4 times before it get successful in the order 8387686011

We have checked the following 4 on validation cancelled orders (8387682725 - 8387682793 - 8387682834 - 8387683850 ), however we could not find that the amount has been captured in any of them but still the customer is insisting that the amount has been deducted twice.
the customer has provided the following transactions IDs for the deduction amounts and provided bank statement (PFA)
016620006159
016650005839

We request you to look into the issue and advise.

Regards
Shakeeb
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