Subject: Re: Approval required to process the refund 9780569287
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 16 Jul 2020 09:14:10 -0700 (MST)

Hi Sachin, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Thursday, 16 July, 2020 21:10:43 
Subject: Approval required to process the refund for Ticket ID 928262 

Hi Team, 

Kindly escalate below case for the approval. 

Problem Statement: The customer is complaining that he has not received any calls and the shipment as well. 
Order Date : May 01, 2020 
Order ID: 9780569287 
Return Tracking ID: S001124237881 
Assistance Required: Approval for the refund. The order is worth AED 273.00 

Issue Description: The customer is complaining that he has not received the shipment. We requested POD from Shipa they are telling that the shipment is delivered as received asking us to reship the items or contact their finance team for the compensation. 

The customer has placed 2 orders with us from April 2020 onwards for total of AED 482.00 and he is reporting this issue for the 1st time. 

Kindly approve for the refund. 

Regards, 
Nikhil