Subject: Re: Double deduction 8387686011
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 16 Jul 2020 09:11:20 -0700 (MST)

Hi Malik, 

the customer was trying to place the order and it got cancelled on validation 4 times before it get successful in the order 8387686011 

We have checked the following 4 on validation cancelled orders (8387682725 - 8387682793 - 8387682834 - 8387683850 ), however we could not find that the amount has been captured in any of them but still the customer is insisting that the amount has been deducted twice. 
the customer has provided the following transactions IDs for the deduction amounts and provided bank statement (PFA) 
016620006159 
016650005839 

We request you to look into the issue and advise. 

Regards 
Shakeeb