Subject: Re: late shipment 6489772953
From: Shakeeb Arsalan <[email-masked]>
To: prakash iyangar <[email-masked]>
Cc: Ammar Asif <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Arish Laila <[email-masked]>, maxwhryd ecom <[email-masked]>, raghu pillai <[email-masked]>, suvadeep saha <[email-masked]>, sree adhikessavan <[email-masked]>
Date: Thu, 16 Jul 2020 08:39:46 -0700 (MST)

Hi Prakash, 

Please advise as the order has not been shipped since more than 2 months and the WH team is not getting back to us. 
the customer is chasing us constantly, Kindly assist in closing the issue. 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "maxwhryd ecom" <[email-masked]>, "raghu pillai" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Ammar Asif" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 10 July, 2020 21:01:46 
Subject: Re: late shipment 6489772953 

Hi Team, 

Any update ? 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "maxwhryd ecom" <[email-masked]>, "raghu pillai" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Ammar Asif" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 4 July, 2020 20:46:48 
Subject: late shipment case id 1221052 

Hi Team, 

With reference to order ID: 6489772953 
Tracking ID: CRDSAL0019227320 
Customer placed order on May 7, 2020 and till now he/she has not received the order. As per the hybris the order status is shipped. 
Kindly check and do the needful. 

Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 28 June, 2020 12:07:49 
Subject: late shipment case id 1221052 

Problem Statement: late shipment 
Order Date :May 7, 2020 
Order ID: 6489772953 
Tracking ID: CRDSAL0019227320 
Assistance Required: Need urgent shipment. 

Issue Description: the customer has placed his order on May 7, 2020 with the order id 6489772953, but he did not receive his order yet, and the delivery date has already been passed. Now he is chasing us for his order. 
please do needful. 

Best regards 
Ammar asif