Subject: Re: Refunds approval. 6496531348
From: Prakash Iyangar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 16 Jul 2020 15:18:33 +0000

Approved

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________________________________
From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, July 16, 2020 7:00:55 PM
To: Prakash Iyangar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refunds approval. 6496531348

External email sender, please take precaution.

Hi Prakash,,

Please advise as the order has been returned to origin as per the courier partner's portal, However the status on hybris has not been updated.
We request you to provide us refund approval so we can refund the customer Manually and close the case as it is pending since long time.
Total Price : SAR119.70

Regards
Shakeeb

________________________________
From: "Ammar Asif" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Sent: Tuesday, 7 July, 2020 12:38:28
Subject: late delivery to the origin case ID 1246575

Problem Statement: late delivery
Order Date :Jun 3, 2020
Order ID: 6496531348
Tracking ID :CRDSAL0025731820
Assistance Required: Need urgent delivery to the shipper

Issue Description: the customer has placed his order on Apr 14, 2020 with the order id 6477432544, and he did not receive his order and his order is being returned as per tracking id.
but we can not see any Rma or refund initiated for this order.

please do needful.

regards
ammar asif

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