Subject: Re: Refunds approval. 6496531348
From: Shakeeb Arsalan <[email-masked]>
To: prakash iyangar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 16 Jul 2020 08:00:55 -0700 (MST)

Hi Prakash,, 

Please advise as the order has been returned to origin as per the courier partner's portal, However the status on hybris has not been updated. 
We request you to provide us refund approval so we can refund the customer Manually and close the case as it is pending since long time. 
Total Price : SAR119.70 

Regards 
Shakeeb 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 7 July, 2020 12:38:28 
Subject: late delivery to the origin case ID 1246575 

Problem Statement: late delivery 
Order Date :Jun 3, 2020 
Order ID: 6496531348 
Tracking ID :CRDSAL0025731820 
Assistance Required: Need urgent delivery to the shipper 

Issue Description: the customer has placed his order on Apr 14, 2020 with the order id 6477432544, and he did not receive his order and his order is being returned as per tracking id. 
but we can not see any Rma or refund initiated for this order. 

please do needful. 

regards 
ammar asif