Subject: RE: Order cancellation: Case id - 1173763 Order Number: 6475854658
From: Prakash Iyangar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, ArishLaila <[email-masked]>, Maxwhryd Ecom <[email-masked]>, Raghu Pillai <[email-masked]>, Suvadeep Saha <[email-masked]>, Sree Adhikessavan <[email-masked]>
Date: Thu, 16 Jul 2020 13:35:55 +0000

Approved.

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, July 16, 2020 5:17 PM
To: Prakash Iyangar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; ArishLaila <[email-masked]>; Maxwhryd Ecom <[email-masked]>; Raghu Pillai <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>
Subject: Re: Order cancellation: Case id - 1173763 Order Number: 6475854658

External email sender, please take precaution.
Hi Prakash,

Please assist as the issue is pending since more than 3 months and the customer is chasing us.
the status on the courier portal showing cancelled, the WH is not getting back to us.

Please provide us approval in order to refund the customer manually and close the issue.
Total price : SAR 192.24

Regards
shakeeb
________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "maxwhryd ecom" <[email-masked]<mailto:[email-masked]>>, "raghu pillai" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 11 July, 2020 15:06:12
Subject: Re: Order cancellation: Case id - 1173763 Order Number: 6475854658

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 8 July, 2020 17:20:33
Subject: Order cancellation: Case id - 1173763 Order Number: 6475854658

Hi Team,

Any update on the below issue?

Problem statement - Customer no longer wishes to get his order now

Case id - 1173763
Order Number: 6475854658
Order Created: 4/1/2020
AWB - S000775799229

Assistance: Please cancel the delivery and return the shipment to the warehouse.

Regards,
Manish

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