Subject: Re: Order cancellation: Case id - 1173763 Order Number: 6475854658
From: Shakeeb Arsalan <[email-masked]>
To: prakash iyangar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Arish Laila <[email-masked]>, maxwhryd ecom <[email-masked]>, raghu pillai <[email-masked]>, suvadeep saha <[email-masked]>, sree adhikessavan <[email-masked]>
Date: Thu, 16 Jul 2020 06:16:55 -0700 (MST)

Hi Prakash, 

Please assist as the issue is pending since more than 3 months and the customer is chasing us. 
the status on the courier portal showing cancelled, the WH is not getting back to us. 

Please provide us approval in order to refund the customer manually and close the issue. 
Total price : SAR 192.24 

Regards 
shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "maxwhryd ecom" <[email-masked]>, "raghu pillai" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 11 July, 2020 15:06:12 
Subject: Re: Order cancellation: Case id - 1173763 Order Number: 6475854658 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 8 July, 2020 17:20:33 
Subject: Order cancellation: Case id - 1173763 Order Number: 6475854658 

Hi Team, 

Any update on the below issue? 

Problem statement - Customer no longer wishes to get his order now 

Case id - 1173763 
Order Number: 6475854658 
Order Created: 4/1/2020 
AWB - S000775799229 

Assistance: Please cancel the delivery and return the shipment to the warehouse. 

Regards, 
Manish