Subject: Re: On line customer return credit voucher issue- Max Al Awali 60612
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Namrita Kanjani <[email-masked]>, abhilash kuttalam <[email-masked]>, Max Alawali <[email-masked]>, lmscontentqa <[email-masked]>, Raveen Sethupathy <[email-masked]>, Faheemuddin Dulvi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, Ansh Kapur <[email-masked]>, Salman Mamajiwala <[email-masked]>
Date: Thu, 16 Jul 2020 03:40:01 -0700 (MST)

Hi Jessie, 

The voucher details has shared with the customer. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Namrita Kanjani" <[email-masked]>, "abhilash kuttalam" <[email-masked]>, "Max Alawali" <[email-masked]>, "lmscontentqa" <[email-masked]>, "Raveen Sethupathy" <[email-masked]>, "Faheemuddin Dulvi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Ansh Kapur" <[email-masked]>, "Salman Mamajiwala" <[email-masked]> 
Sent: Thursday, 16 July, 2020 15:51:30 
Subject: RE: On line customer return credit voucher issue- Max Al Awali 60612 

Thanks [ mailto:[email-masked] | 
@Namrita Kanjani ] 

[ mailto:[email-masked] | @Seeta Seeta ] [ mailto:[email-masked] | 
@Fauzan Ahmad, Musalman ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] 

Please email this voucher to the customer. 

From: Namrita Kanjani <[email-masked]> 
Sent: Thursday, July 16, 2020 1:33 PM 
To: Jessie Caparas <[email-masked]>; Abhilash Kuttalam <[email-masked]>; Max Alawali <[email-masked]>; lmscontentqa <[email-masked]>; Raveen Sethupathy <[email-masked]> 
Cc: Faheemuddin Dulvi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ansh Kapur <[email-masked]>; Salman Mamajiwala <[email-masked]> 
Subject: Re: On line customer return credit voucher issue- Max Al Awali 60612 

Dear Max Team, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: N34-1WF4-ZBY9-9E7R-F|Start Date: 16.07.2020 00:00:00|End Date: 16.10.2020 23:59:59 

Type: Serial Voucher|Concept: MAX|Territory: KSA|Checkout Site: N/A 

Value: 80 SAR|Minimum Threshold Value: 85 SAR|Maximum Discount: N/A|Combinable with other vouchers: TRUE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A 

Regards, 

-- 

Namrita Kanjani 

E-Commerce Content Merchandiser 

Web Team | Landmark Group 

w: webteam.com 

t: +97145172143 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, July 16, 2020 at 1:12 PM 
To: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >, Max Alawali < [ mailto:[email-masked] | [email-masked] ] >, lmscontentqa < [ mailto:[email-masked] | [email-masked] ] >, Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >, Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Faheemuddin Dulvi < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: On line customer return credit voucher issue- Max Al Awali 60612 

[ mailto:[email-masked] | @lmscontentqa ] [ mailto:[email-masked] | 
@Namrita Kanjani ] [ mailto:[email-masked] | 
@Raveen Sethupathy ] 

A kind reminder on the voucher request please. 

From: Jessie Caparas 
Sent: Tuesday, July 14, 2020 4:03 PM 
To: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >; Max Alawali < [ mailto:[email-masked] | [email-masked] ] >; lmscontentqa < [ mailto:[email-masked] | [email-masked] ] >; Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >; Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Faheemuddin Dulvi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: On line customer return credit voucher issue- Max Al Awali 60612 
Importance: High 

Hi Abhilash, 

We will need to issue an online credit note for the remaining amount however moving forward lets ensure that store team is aware and they should inform customer that redemption of credit notes should be done in 1 go. 

[ mailto:[email-masked] | @lmscontentqa ] [ mailto:[email-masked] | 
@Raveen Sethupathy ] [ mailto:[email-masked] | 
@Namrita Kanjani ] 

Please issue a Max voucher worth SAR 80 valid for 3 months with a threshold of SAR 85. 

From: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, July 14, 2020 1:07 PM 
To: Max Alawali < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Faheemuddin Dulvi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: On line customer return credit voucher issue- Max Al Awali 60612 

Dear Team, 

Please note that partial redemption of online credit note is not available from get go. 

Cashier must inform the same before using the credit note. 

[ mailto:[email-masked] | @Jessie Caparas ] Please advise on how to generate a credit note for the remaining amount of SR80. 

Regards, 

Abhi 

From: Max Alawali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, July 14, 2020 10:24 AM 
To: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Faheemuddin Dulvi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: On line customer return credit voucher issue- Max Al Awali 60612 

Dear Abhilash, 

As per our discus, pls find the customer details below. 

Customer Name. Anas Alaqtassh. 

Mob. 0560864194 

Credit Voucher – 6201131185 

SAR.120 

Note: The actual issue is happen on this case the customer is purchased from his credit voucher SAR.40, then the balance voucher is not came from the pos. 

The balance amount is SAR.80. (Total amount SAR.120, from SAR,120 Customer purchased amount only 40 SAR. ) 

Now the customer is asking the balance amount from us. 

Can we suggest us on this matter for further step. 

Regards, 

Faisal 

Max Al Awali- Makkah 

Jeddah-Western 

Mob: +966 568023060 (Ext: 7556) 

Store IP-172.27.51.131 

Store Code.60162 

[ mailto:[email-masked] | Max. [email-masked] ] 

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