Subject: Re: refund issue case iD 1063259
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 16 Jul 2020 03:19:02 -0700 (MST)

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 15 July, 2020 11:53:07 
Subject: Re: refund issue case iD 1063259 

Hi team 
any update? 

From: "Sumon Satish" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Sharafuddeen Kulumbil" <[email-masked]>, "Vinod Sharma" <[email-masked]>, "ArishLaila" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Ammar Asif" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Monday, 13 July, 2020 16:22:50 
Subject: RE: refund issue case iD 1063259 

+ [ mailto:[email-masked] | @ArishLaila ] 

From: Seeta Seeta <[email-masked]> 
Sent: Monday, July 13, 2020 9:24 AM 
To: Sharafuddeen Kulumbil <[email-masked]>; Sumon Satish <[email-masked]>; Vinod Sharma <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: refund issue case iD 1063259 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number 6490879317, the order was placed on May 11 and till now the order status is in progress, So we request you to look into this case and expedite the delivery timeframe. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 13 July, 2020 09:50:11 
Subject: Re: refund issue case iD 1063259 

Hi team 

any update? 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 12 July, 2020 13:38:14 
Subject: Re: refund issue case iD 1063259 

Hi team 

any update? 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 11 July, 2020 14:26:42 
Subject: Re: refund issue case iD 1063259 

Problem Statement: refund not processed of returned order 

Order Date : May 11, 2020 

Order ID: 6490879317 

Tracking ID: CRDSAL0020032720 

Assistance Required: Need urgent refund of returned order 

Issue Description: the customer has placed his order on May 11, 2020 with the order id 6490879317, but he did not receive his order yet, 

as per tracking ID the order is being returned to the shipper. i got the remark that the order has been returned so i escalated to the conloc team to initiate the refund or generate the RMA but there was no response. 

kindly look into the concern and do needful. 

Best regards 

Ammar asif 

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