Subject: RE: Online credit voucher pending for order no-6490607885
From: Jessie Caparas <[email-masked]>
To: Namrita Kanjani <[email-masked]>, Abhilash Kuttalam <[email-masked]>, Max Redseamall <[email-masked]>, lmscontentqa <[email-masked]>, Raveen Sethupathy <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Lokesh Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ansh Kapur <[email-masked]>, Salman Mamajiwala <[email-masked]>
Date: Thu, 16 Jul 2020 06:31:22 +0000

@Seeta Seeta<mailto:[email-masked]> @Fauzan Ahmad, Musalman<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]>

Please email this voucher asap.

From: Namrita Kanjani <[email-masked]>
Sent: Thursday, July 16, 2020 9:15 AM
To: Jessie Caparas <[email-masked]>; Abhilash Kuttalam <[email-masked]>; Max Redseamall <[email-masked]>; lmscontentqa <[email-masked]>; Raveen Sethupathy <[email-masked]>
Cc: Lokesh Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ansh Kapur <[email-masked]>; Salman Mamajiwala <[email-masked]>
Subject: Re: Online credit voucher pending for order no-6490607885

Dear Max Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: N34-0H49-SWG9-PSPL-Z|Start Date: 16.07.2020 00:00:00|End Date: 16.10.2020 23:59:59

Type: Serial Voucher|Concept: MAX|Territory: KSA|Checkout Site: N/A

Value: 483 SAR|Minimum Threshold Value: 485 SAR|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Regards,
--
Namrita Kanjani
E-Commerce Content Merchandiser
Web Team | Landmark Group
w: webteam.com
t: +97145172143

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Thursday, July 16, 2020 at 8:55 AM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>, Max Redseamall <[email-masked]<mailto:[email-masked]>>, lmscontentqa <[email-masked]<mailto:[email-masked]>>, Namrita Kanjani <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Cc: Lokesh Joshi <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online credit voucher pending for order no-6490607885

@Namrita Kanjani<mailto:[email-masked]> @lmscontentqa<mailto:[email-masked]> @Raveen Sethupathy<mailto:[email-masked]>

The below voucher is still not issued.

Kindly do the needful asap.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 7, 2020 4:31 PM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Max Redseamall <[email-masked]<mailto:[email-masked]>>; lmscontentqa <[email-masked]<mailto:[email-masked]>>; Namrita Kanjani <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Cc: Lokesh Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online credit voucher pending for order no-6490607885
Importance: High

@lmscontentqa<mailto:[email-masked]> @Namrita Kanjani<mailto:[email-masked]> @Raveen Sethupathy<mailto:[email-masked]>

Please issue a Max voucher worth SAR 483 with a threshold of SAR 485 valid for 3 months.

From: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 7, 2020 4:20 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Max Redseamall <[email-masked]<mailto:[email-masked]>>
Cc: Lokesh Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online credit voucher pending for order no-6490607885

Thanks, Jessie.  Please proceed.

Dear Vijay,

Once Jessie confirm confirms the manual voucher we will callback and inform the same to the customer.
In the meantime, please also brief the store cashiers about this process.
Whenever, a customer is using an online credit note, and the billed amount is less than credit note amount, cashier must inform the same to customer and get consent before billing.

Regards,
Abhi

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 7, 2020 3:17 PM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Max Redseamall <[email-masked]<mailto:[email-masked]>>
Cc: Lokesh Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online credit voucher pending for order no-6490607885

Hi Abhilash,

We can issue the balance as a manual voucher but it can only be redeemed online.

Let me know if you want to proceed with that.

From: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 7, 2020 4:02 PM
To: Max Redseamall <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Lokesh Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online credit voucher pending for order no-6490607885

Dear Vijay,

Please note that in the case of ‘Online’ credit note, unlike store credit note, the balance amount is not re-generated at the POS.

@Jessie Caparas<mailto:[email-masked]>               Please advise on how the remaining amount can be recovered.

Regards,
Abhi

From: Max Redseamall <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 6, 2020 3:24 PM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Lokesh Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online credit voucher pending for order no-6490607885
Importance: High

Dear Mr. Abhilash,

I would like to follow up the subjected matter as well please to help our customers and insure his satisfaction.

Kind Regards

Eng. Rami H. Bati
Store Manager
Red Sea Mall
Tel: Ext: 7573   Mobile: +966 566463332
Email: [email-masked]<mailto:[email-masked]>
Red Sea Mall | Jeddah l Saudi Arabia
"Much Love God Bless”

From: Max Redseamall
Sent: Friday, July 03, 2020 8:36 PM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Lokesh Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Online credit voucher pending for order no-6490607885

Hi Abhilash,

This is to write you in reference to the online credit voucher issued to a customer for 630sr from his online order return(6490607885) on 12th Jun ‘20

and the customer did a purchase of 147sr at the same time with his balance of 483sr credit voucher not generated by the Till.

The store and the customer has already raised this query with customer care several times for the remaining balance credit voucher

(483 Sr) but couldn’t get any solution as of now.

The customer has been following up vigorously for it since last 2 weeks and now need your kind attention to help him resolving this concern.

Kindly requesting  for your kind support to help on the concern shared.

Thanks and regards
Vijay-0543241857
Max Red sea

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