Subject: Re: Approval required for the refund for missing item - Ticket ID 1158798
From: Shakeeb Arsalan <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Wed, 15 Jul 2020 09:22:41 -0700 (MST)

Hi Nikhil, 

It has been one month since the customer's last interaction with us, so please confirm with him if he got the item or not before we get approval. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, 14 July, 2020 18:50:19 
Subject: Approval required for the refund for missing item - Ticket ID 1158798 

Dear Team, 
I have escalated the issue to Sachin twice, but no response. Kindly escalate. 

Problem Statement: Missing items 
Order Date: 02/05/2020 
Order ID: 9780715862 
Tracking ID: S001134354256 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 11 items but as per the customer he/she has only received 10 items, Under the consignment details we can see that all 14 items has been Delivered from our side. As per the customer, the delivery guy said that the 2nd package is not with him and i will be delivered later. 

Customer history: 1 ITEMS OUT OF 11 IS MISSING, CUSTOMER WANTS THE SAME ASAP. 

The customer has been with us since Dec'2019 and have placed 4 orders worth AED 6,663.00. The customer has reported the issue for the 1st time as per the history. 

The missing item is 162589989 - little tikes - Little Tikes Fun Zone Drop Zone the cost of the item is AED: 699.00. 

Kindly approve for the refund. 

Regards, 
Nikhil