Subject: Refund Approval / 8373556371
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 15 Jul 2020 08:56:54 -0700 (MST)

Hi Sachin, 

With reference to the order number: 8373556371 

This Kuwait order has been added in the manual refunds sheet to be updated by SCM for more than a month now but nothing has happened. The reason order was in the manual refund sheet was because the order has been placed on March 20, 2020 and no update on tracking since then nor we are getting any response from LMG when escalating. 

Customer is chasing for the refund and is insisting we get it done asap. 

Requesting you to provide approval to refund KWD 25.51. This is customer's first order 

Thank you for your help! 

Regards 
Shakeeb