Subject: Re: ON_CANCELLED ORDER // 1227281 // 6493567180
From: Seeta Seeta <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 15 Jul 2020 07:03:35 -0700 (MST)

Hi Ala, 

The order was cancelled and we have cancel the authorisation it means we didn't deduct the amount from the customer account. 

Payment Transactions 

Time 
Type 
Request id 
Amount 
Transaction status 
Transaction status details 

+ 
	
5/22/20 7:43 PM 
	
AUTHORIZATION 
	
6493567180 
	
SAR118.00 
	
ACCEPTED 
	
206189 

+ 
	
5/23/20 12:53 AM 
	
CANCEL 
	
6493567180 
	
SAR118.00 
	
ACCEPTED 
	
SUCCESFULL 

Thanks & Regards, 
Seeta Kunwar 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 15 July, 2020 19:04:52 
Subject: ON_CANCELLED ORDER // 1227281 // 6493567180 

Hi Team 

Problem Statement: ON_CANCELLED ORDER Refund issue 

Order Date : May 22, 2020 
ticket id : 1227281 
Order ID:6493567180 
Total Price: SAR118 
Identifier: APPLE_PAY 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_CANCELLED ORDER FOR LONG Time but the amount is captured in Payment Transactions but the customer is demanding refund so we request to check this your priority basis 

Best Regards 
Ala Aldin