Subject: Re: Refund Approval #6476999180
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: prakash iyangar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 15 Jul 2020 06:48:19 -0700 (MST)

Hi Prakash, 

We need you help to close the case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "prakash iyangar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 9 July, 2020 17:27:10 
Subject: Refund Approval #6476999180 

Hi Prakash, 

With reference to order # 6476999180 
RMA: 23930554 

Customer has returned the items under AWB: and it has been delivered to Conloc WH on 30 Apr 2020, But till now the RMA has not processed. We have escalated to Conloc many times but we have not got any response. 
The total items price is 138.6. 

Kindly advice us if we can manually refund for the items. 

Regards, 
Fauzan