Subject: Re: July Planning and Clean up of Back logs
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, deeksha <[email-masked]>, Saurabh <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Wed, 15 Jul 2020 04:12:46 -0700 (MST)

Hi Jessie, 

I will check the sheet and will push the agents to resolve/close the oldest ticket. However, most of the cases are already escalated to concerned teams and we are waiting for their response. 

Also, these days we are not receiving any response from warehouse and conloc teams regarding missing items and late delivery orders. So in the end we are again escalating the same case to concept head for refund approval. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Saurabh" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]> 
Sent: Wednesday, 15 July, 2020 15:11:35 
Subject: RE: July Planning and Clean up of Back logs 

Hi Seeta and Team, 

The below count of tickets are for both LSM and LSM 2 team and we still see back logs from February, March, April. 

Our volume has gone down not to mention the current issue we are having with tickets coming from the Portal – we need these back logs actioned and closed asap. 

	

MONTH 	

CASE COUNT 

Feb 	

6 

Mar 	

56 

Apr 	

183 

May 	

691 

Jun 	

809 

Jul 	

274 

Grand Total 	

2019 

From: Jessie Caparas 
Sent: Wednesday, July 1, 2020 4:06 PM 
To: Seeta Seeta <[email-masked]> 
Cc: deeksha <[email-masked]>; Saurabh Dadu <[email-masked]>; Mustehsan Siddiqui <[email-masked]> 
Subject: July Planning and Clean up of Back logs 
Importance: High 

Hi Seeta, 

As discussed and since the email volume has gone down, we will need to look into the following: 

    * Agent count for this month 
    * Schedule for the next 2 weeks (as you have mentioned, this has been updated in the roster so will check on this) 

With the volume going down, let’s push the agents to clear the back logs. Here’s the count: 

LIVESALESMAN GROUP 

	

MONTH 	

CASE COUNT 

Feb 	

6 

Mar 	

36 

Apr 	

226 

May 	

776 

Jun 	

1254 

Jul 	

17 

Grand Total 	

2315 

LIVESALESMAN L2 

	

MONTH 	

CASE COUNT 

Feb 	

3 

Mar 	

61 

Apr 	

205 

May 	

521 

Jun 	

386 

Grand Total 	

1176 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
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T: +97145172087 

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