Subject: RE: July Planning and Clean up of Back logs
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: deeksha <[email-masked]>, Saurabh Dadu <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Wed, 15 Jul 2020 09:41:35 +0000

Hi Seeta and Team,

The below count of tickets are for both LSM and LSM 2 team and we still see back logs from February, March, April.

Our volume has gone down not to mention the current issue we are having with tickets coming from the Portal - we need these back logs actioned and closed asap.

MONTH
CASE COUNT
Feb
6
Mar
56
Apr
183
May
691
Jun
809
Jul
274
Grand Total
2019

From: Jessie Caparas
Sent: Wednesday, July 1, 2020 4:06 PM
To: Seeta Seeta <[email-masked]>
Cc: deeksha <[email-masked]>; Saurabh Dadu <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Subject: July Planning and Clean up of Back logs
Importance: High

Hi Seeta,

As discussed and since the email volume has gone down, we will need to look into the following:

  *   Agent count for this month
  *   Schedule for the next 2 weeks (as you have mentioned, this has been updated in the roster so will check on this)

With the volume going down, let's push the agents to clear the back logs. Here's the count:

LIVESALESMAN GROUP

MONTH
CASE COUNT
Feb
6
Mar
36
Apr
226
May
776
Jun
1254
Jul
17
Grand Total
2315

LIVESALESMAN L2

MONTH
CASE COUNT
Feb
3
Mar
61
Apr
205
May
521
Jun
386
Grand Total
1176

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

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