Subject: Re: late delivery of revers pickup case ID 900589
From: Seeta Seeta <[email-masked]>
To: Ammar Asif <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 15 Jul 2020 02:26:43 -0700 (MST)

Hi Ammar, 

If the return tracking is cancelled so you need to first you need to confirm with the customer whether the returned item is still with him or not. 

I am unable to understand you this line : Need urgent delivery of reverse pickup to the shipper 

so please next time use simple words. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 15 July, 2020 12:46:53 
Subject: late delivery of revers pickup case ID 900589 

Problem Statement: late revers pickup delivery 
Order Date : Mar 27, 2020 
Order ID: 6473630822 
Tracking ID :S000723144665 
return Tracking ID: 45764635044;D123B8B 

Assistance Required: Need urgent delivery of reverse pickup to the shipper 

Issue Description: the customer has placed his order on Mar 27, 2020 with the order id 6473630822, and he raised a return request, and courier partner has collected the items as per the customer on 11/04/2020 but After following the tracking ID ,the status on the website is cancelled and the remark is customer was not available . 
i escalated to the courier team for the confirmation but there was no response. 

please look into concern and do needful. 

Best regards 
Ammar asif