Subject: RE: TAX DISPUTE(6204625272)
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 15 Jul 2020 06:17:32 +0000

Hi Fauzan,

Check with Hybris team (JIRA) what vat value was applied when order was placed.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, July 14, 2020 10:26 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: TAX DISPUTE(6204625272)
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on below case.

Regards,
Fauzan

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 July, 2020 12:32:46
Subject: TAX DISPUTE(6204625272)

Hi Team.

With reference to order number 6204625272. Customer is complaining that he has placed an order on Jun 30, 2020 and according to government guidelines he should be charged on only 5% tax on his order. However, in the invoice which has been sent to the customer where 15% tax charged on his order and invoice is also dated wrong which is for Jul 01, 2020.

Customer is asking for the refund.

Kindly look into this advise for further action. Attaching the order invoice and screenshot of the hybris.

Regards,
Abhishek Borgaonkar

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