Subject: RE: sdad Refund issue // 1139347 // 6479657142
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ala Hamood <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 15 Jul 2020 06:08:48 +0000

Hi Fauzan,

Refund done for mentioned order.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, July 14, 2020 10:05 PM
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Ala Hamood <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: sdad Refund issue // 1139347 // 6479657142
Importance: High

External email sender, please take precaution.
Hi Malik,

Kindly find the account details of order #6479657142

Account holder's name: Muhammad Abdul Rahman Al-Ali
The bank's name: Al-Rajhi Bank
Branch name:  Alsahafa Branch
Account number:  511000010006082001964
IBAN: SA4580000511608012001964

Regards,
Fauzan

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 2 July, 2020 17:59:29
Subject: sdad Refund issue // 1139347 // 6479657142

Hi Team

Problem Statement: ON_VALIDATION_CANCELLED Refund issue

Order Date :Apr 10, 2020
ticket id : 1139347
Order ID: 6479657142
Total Price: SAR464
Identifier: SADAD
Assistance Required: Need to check and refund

Issue Description: The refund has been successful but customer still clime that he didn't receive  any amount in his account
and send his account statement and details

branch name : Al-Rajhi Bank
Account name: Muhammad Abdul Rahman Al-Ali
Account Number: 511000010006082001964
IBAN: SA45 8000 0511 6080 1200 1964

Best Regards
ala aldin

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