Subject: Refund Issue #6480750910
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Hemyar Nasser <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Tue, 14 Jul 2020 11:38:14 -0700 (MST)

Hi Team, 

With reference to order # 6480750910 
RMA: 33757395 

The refund has been done from our on 29 May 2020. But customer is claiming that he still not get the refund. Kindly check and update us the refund status. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Hemyar Nasser" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, 14 July, 2020 15:39:23 
Subject: Refund 

Hi team 

Problem Statement: Refund done but customer complaining that he did not received it. 
Order Created:Apr 12, 2020 
Order Number:6480750910 
Tracking ID: 45767402870 
Assistance Required: Need to check the refund process. 
Issue Description: the customer is complaining about refund not done. 

Regards 
Hemyar.