Subject: TAX DISPUTE(6204625272)
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Tue, 14 Jul 2020 11:25:32 -0700 (MST)

Hi Team, 

Kindly assist us on below case. 

Regards, 
Fauzan 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 14 July, 2020 12:32:46 
Subject: TAX DISPUTE(6204625272) 

Hi Team. 

With reference to order number 6204625272. Customer is complaining that he has placed an order on Jun 30, 2020 and according to government guidelines he should be charged on only 5% tax on his order. However, in the invoice which has been sent to the customer where 15% tax charged on his order and invoice is also dated wrong which is for Jul 01, 2020. 

Customer is asking for the refund. 

Kindly look into this advise for further action. Attaching the order invoice and screenshot of the hybris. 

Regards, 
Abhishek Borgaonkar