Subject: Refund Not Received Order ID: 6488613535
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Ebrahim <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 14 Jul 2020 11:15:35 -0700 (MST)

Hi Team, 

With reference to order # 6488613535 
RMA: 33774402 

The refund has been done from our on 29 May 2020. But customer is claiming that he still not get the refund. Kindly check and update us the refund status. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 28 June, 2020 13:50:29 
Subject: Refund Not Received Order ID: 6488613535 

Hi Team, 

Problem Statement: Refund Not Received 
Order Date : May 4, 2020 
Order ID: 6488613535 
Tracking ID: FP05060001851 

Issue Description: The refund was initiated on 29/05/2020 but as seen in the attached bank statement that customer has not received the refund yet, Kindly check and assist us asap. 

Regards, 
Ebrahim Hageb