Subject: Re: Late refund: Case id - 1069416 Order Number: 9778038217
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 14 Jul 2020 06:13:28 -0700 (MST)

Please note that we have note received any further updates. 

From: "Seeta Seeta" <[email-masked]> 
To: "con loc" <[email-masked]>, "Dipesh Regmi" <[email-masked]>, "deepak damodaran" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 10 July, 2020 14:45:49 
Subject: Re: Late refund: Case id - 1069416 Order Number: 9778038217 

Hi Team, 

With reference to the order number 9778038217, the order was placed in April and till now it's in progress. We request you to check the order and expedite the delivery date ASAP. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 9 July, 2020 21:10:03 
Subject: Late refund: Case id - 1069416 Order Number: 9778038217 

Hi, 

Please help us to either deliver the shipment or cancel the payment authorization for this order as the customer is getting very upset now and we are not getting any response from the conloc team. 

Kindly note that it's been more than 60 days since the order has been placed and yet not shipped from the warehouse. 

Problem statement - Late delivery - Order not shipped from the warehouse now the customer is asking for a refund. 

Case id - 1069416 
Order Number: 9778038217 
Order Created: 4/15/2020 
AWB - Not assigned 

Kindly arrange the delivery for the above order on priority today only as the customer is chasing us for his order. 

Regards, 
Manis