Subject: Re: missing item: Case id - 1101731, Order ID: 9782091032
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 14 Jul 2020 06:10:58 -0700 (MST)

Please help us to process the refund for the below items. 

From: "Ravi Sankar Podiyattillam" <[email-masked]> 
To: "Deepak Damodaran" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Max Ecom" <[email-masked]>, "Peter Dsouza" <[email-masked]>, "Shameer Checku" <[email-masked]>, "Anand Nukala" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Prakash Iyangar" <[email-masked]>, "Naseem Ahmad" <[email-masked]> 
Sent: Monday, 29 June, 2020 10:15:04 
Subject: RE: missing item: Case id - 1101731, Order ID: 9782091032 

Dear Deepak 

RDC has been shipout the same from warehouse 

Regards 

Ravisankar 

From: Deepak Damodaran 
Sent: Sunday, June 28, 2020 8:16 PM 
To: Ravi Sankar Podiyattillam <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Max Ecom <[email-masked]>; Peter Dsouza <[email-masked]>; Shameer Checku <[email-masked]>; Anand Nukala <[email-masked]> 
Cc: Manish Kumar <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Prakash Iyangar <[email-masked]>; Naseem Ahmad <[email-masked]> 
Subject: RE: missing item: Case id - 1101731, Order ID: 9782091032 

Dear Ravi, 

Regarding this order there is no history in our system . Can you please check from you end. 

Thanks & Regards, 

Deepak Damodaran 

Mob- No +971524307577 

Tel No: 048164037 

From: Ravi Sankar Podiyattillam < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, June 28, 2020 9:56 AM 
To: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Max Ecom < [ mailto:[email-masked] | [email-masked] ] >; Peter Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] >; Shameer Checku < [ mailto:[email-masked] | [email-masked] ] >; Anand Nukala < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] >; Naseem Ahmad < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: missing item: Case id - 1101731, Order ID: 9782091032 

Dear Shameer/Deepak 

Please check and update whether these items has been shipout from CONLOC 

From RDC, we done the shipout of these item 

Regards 

Ravisankar 

From: Fauzan Ahmad . Musalman 
Sent: Friday, June 26, 2020 5:45 PM 
To: Max Ecom < [ mailto:[email-masked] | [email-masked] ] >; Peter Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Binu George < [ mailto:[email-masked] | [email-masked] ] >; Ravi Sankar Podiyattillam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: missing item: Case id - 1101731, Order ID: 9782091032 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us on below case. 

Regards, 

Fauzan 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 25 June, 2020 11:41:49 
Subject: missing item: Case id - 1101731, Order ID: 9782091032 

Hi Team, 

Please help us to find the below items. 

Please check it at the warehouse if it is missing at the warehouse and not shipped from there. 

Problem Statement: The customer has reported to us that he has not received the 3 items 

Case id - 1101731 

Order Date: 5/10/2020 

Delivery Date: 5/13/2020 

Order ID: 9782091032 

Tracking ID: FP0511001376 

Item name: 162323649 - - Studded Necklace and Earrings Set 

Item cost: AED 20.00 

Item name: 162150314 - - Textured Pumps with Ankle Strap and Kitten Heels 

Item cost: AED 70.00 

Item name: 161691806 - - Set of 4 - Solid Boyshorts Briefs with Elasticised Waistband 

Item cost: AED 25.00 

Assistance Required: Need the missing item 

Issue Description: Customer placed an order for items but as per the customer only received items, Under the consignment details we can see that we have shipped only items. 

Kindly look into the issue and suggest the next step to be followed up. 

Regards, 

Manish 

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