Subject: Re: Refund issue- 8374114102
From: Shivani Rani <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 14 Jul 2020 06:05:00 -0700 (MST)

Hi Team, 

Any update on this. 

Regards, 
Shivani 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Malik Ismail" <[email-masked]> 
Cc: "Rashid Kaskar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "lessin kumar" <[email-masked]>, "Harish thakor" <[email-masked]> 
Sent: Wednesday, July 8, 2020 3:25:19 PM 
Subject: Re: Refund issue- 8374114102 

Hi Malik, 

The customer is threatening that he will escalate the issue to the MOC. 
Please do the needful on urgent basis. 

Regards 
Shakeeb 

From: "Malik Ismail" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Rashid Kaskar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "lessin kumar" <[email-masked]>, "Harish thakor" <[email-masked]> 
Sent: Sunday, 5 July, 2020 15:30:54 
Subject: RE: Refund issue- 8374114102 

Hi [ mailto:[email-masked] | 
@Rashid Gafoor  Kaskar ] , 

Please process refund to customer bank’s account ASAP. 8374114102 

Bank details updated in cscockpit. 

Regards, 

Malik Ismail 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Friday, July 3, 2020 7:34 PM 
To: Malik Ismail <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>; Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Harish Thakor <[email-masked]> 
Subject: Re: Refund issue- 8374114102 

External email sender, please take precaution. 

Hi Malik, 

Kind reminder! 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "lessin kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Rashid Kaskar" < [ mailto:[email-masked] | [email-masked] ] >, "Harish thakor" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 28 June, 2020 23:13:37 
Subject: Re: Refund issue- 8374114102 

Hi Malik, 

Please assist. 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "lessin kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Rashid Kaskar" < [ mailto:[email-masked] | [email-masked] ] >, "Harish thakor" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 31 May, 2020 21:27:23 
Subject: Re: Refund issue- 8374114102 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 19 May, 2020 16:01:04 
Subject: Refund issue- 8374114102 

Hi Team, 

Ticket number: 797604 
Problem Statement: Refund issue 
Order Date: Mar 25, 2020 
Order ID: 8374114102 
RMA: 42947010 

Assistance Required: Need urgent refund. 

Issue Description: The refund for this order is showing "BANK_TRANSFER_IN_PROGRESS" and we have updated the customer bank details. 

We have already escalated this case to concern team but did not get any response so far. 

Kindly check and advise. 

Thank you for your help! 

Regards, 
Shivani 

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