Subject: Re: Social Media team Schedule
From: Saurabh Dadu <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 14 Jul 2020 09:24:33 +0000

I want to check the quality of their responses on social media, how do I check?

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Seeta Seeta <[email-masked]>
Sent: 14 July 2020 2:49 PM
To: Mohmoud Elsayed <[email-masked]>
Cc: mustehsan.siddiqui <[email-masked]>; Deeksha Dadu <[email-masked]>; Jessie Caparas <[email-masked]>; Saurabh Dadu <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Social Media team Schedule

Hi Mahmoud,

Below is the schedule along with their roster for the agents who will work on SM FB. Also, when the agent will going to have their week off we will put our backup agents to fill the seat.

Agents Name     Task    Shift Timing
Ammar Ali       Babyshop/Centrepoint Facebook   13:00 – 22:00
Mussab Anesi    Centrepoint Facebook    10:00 – 19:00
Mohammad Tawfik Babyshop/Centrepoint Facebook   22:00 – 07:00
Haedar Mohammad Centrepoint Facebook    01:00 – 10:00

Agents Name     15-Jul-20       16-Jul-20       17-Jul-20       18-Jul-20       19-Jul-20       20-Jul-20       21-Jul-20       22-Jul-20       23-Jul-20       24-Jul-20       25-Jul-20       26-Jul-20       27-Jul-20       28-Jul-20       29-Jul-20       30-Jul-20       31-Jul-20
Ammar Ali       01:00 – 22:00   01:00 – 22:00   OFF     OFF     13:00 – 22:00   13:00 – 22:00   13:00 – 22:00   13:00 – 22:00   13:00 – 22:00   OFF     13:00 – 22:00   NA      NA      NA      NA      NA      NA
Mussab Anesi    10:00 – 19:00   10:00 – 19:00   10:00 – 19:00   OFF     OFF     10:00 – 19:00   10:00 – 19:00   10:00 – 19:00   10:00 – 19:00   10:00 – 19:00   10:00 – 19:00   OFF     10:00 – 19:00   10:00 – 19:00   10:00 – 19:00   10:00 – 19:00   10:00 – 19:00
Mohammad Tawfik OFF     22:00 – 07:00   22:00 – 07:00   22:00 – 07:00   OFF     OFF     22:00 – 07:00   22:00 – 07:00   22:00 – 07:00   22:00 – 07:00   22:00 – 07:00   OFF     22:00 – 07:00   22:00 – 07:00   22:00 – 07:00   22:00 – 07:00   22:00 – 07:00
Haedar Mohammad OFF     OFF     01:00 – 22:00   01:00 – 22:00   01:00 – 22:00   01:00 – 22:00   01:00 – 22:00   01:00 – 22:00   OFF     01:00 – 22:00   01:00 – 22:00   01:00 – 22:00   01:00 – 22:00   01:00 – 22:00   OFF     OFF     01:00 – 22:00

Pleasae let me know if you need any adjustment in the mentioned schedule.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohmoud Elsayed" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "jessie caparas" <[email-masked]>, "Saurabh" <[email-masked]>
Sent: Saturday, 11 July, 2020 14:06:06
Subject: RE: Social Media team Schedule

Hi Seeta,

Please reminder to share the Schedule !

From: Seeta Seeta <[email-masked]>
Sent: Monday, July 6, 2020 5:08 PM
To: Mustehsan Siddiqui <[email-masked]>
Cc: deeksha <[email-masked]>; Jessie Caparas <[email-masked]>; Saurabh <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Subject: Re: Social Media team Schedule

External email sender, please take precaution.

Sure, mustehsan

Thanks & Regards,
Seeta Kunwar

________________________________

From: "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "deeksha" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Saurabh" <[email-masked]<mailto:[email-masked]>>, "Mohmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 6 July, 2020 18:28:44
Subject: Re: Social Media team Schedule

Thanks Seeta – please proceed.

In case of any help required around social media, please connect with Mahmoud/Jessie.

Regards,

Mustehsan Siddiqui

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Date: Monday, 6 July 2020 at 4:52 PM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: deeksha <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Saurabh <[email-masked]<mailto:[email-masked]>>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Social Media team Schedule

External email sender, please take precaution.

Hi Mustehsan,

Yes, if there will be no cases on SM the agents will work on the normal tickets.

Thanks & Regards,
Seeta Kunwar

________________________________

From: "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "deeksha" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Saurabh" <[email-masked]<mailto:[email-masked]>>, "Mohmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 6 July, 2020 16:21:30
Subject: Re: Social Media team Schedule

Perfect!

Assuming these agents in night shift will not be just working on SM but also on email tickets, correct?

Regards,

Mustehsan Siddiqui

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Date: Monday, 6 July 2020 at 1:24 PM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: deeksha <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Saurabh <[email-masked]<mailto:[email-masked]>>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Social Media team Schedule

External email sender, please take precaution.

Hi Mustehsan,

As per our discussion, we are providing the training to 6 more Arabic agents on SM- FB.

Also, in order to meet our SLA's, we are going to put 3 agents on 24*7 shift who are already working on social media.

Agents details and login timings for SM- FB:

Ammar Ali : 13:00 - 22:00

Mussab Anesi : 10:00 - 19:00

Mohammad Tawfik : 22:00 - 07:00 (night shift).

For new agents, the shift timings will be the same which is 10 :00 - 19:00 and 13:00 - 22:00.

Thanks & Regards,
Seeta Kunwar

________________________________

From: "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "deeksha" <[email-masked]<mailto:[email-masked]>>, "Mohmoud Elsayed" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 6 July, 2020 14:28:19
Subject: Re: Social Media team Schedule

Hi Seeta,

As discussed, please have 6 more agents trained on SM -FB from our current pool of agents. Let us know if any help is required.

Regards,

Mustehsan Siddiqui

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Date: Monday, 6 July 2020 at 12:32 PM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Social Media team Schedule

Hi Seeta,

can you please share weekly schedule for social media?, shifts and task schedule. “considering peak hours and 4 hours first response as SLA”.

Mahmoud

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com