Subject: Re: Refund Approval #6492944435
From: Mike Bermingham <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ebrahim <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 13 Jul 2020 15:00:29 +0000

Please refund

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________________________________
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, July 13, 2020 6:56:44 PM
To: Mike Bermingham <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Ebrahim <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Approval #6492944435

External email sender, please take precaution.

Hi Mike,

With reference to order #6492944435
Tracking No: S001312894207

 Customer placed order for 5 items but as per the customer she has only received 4 items, Under the consignment details we can see that all 5 items has been shipped from our side.
We have escalated to warehouse many times to check and update us if the item has been shipped or not. But we have not got any response from warehouse. Now customer is chasing us for the item or refund.

The missing item is 162303584 - - Wire Flower Wall Decor - SAR205.00 (quantity 1)

Kindly assist us if we can manually refund for the item.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]>
To: "Arish Laila" <[email-masked]>, "suvadeep saha" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>, "sree adhikessavan" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Ebrahim" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Sent: Sunday, 14 June, 2020 22:12:50
Subject: Missing items Order ID: 6492944435

Hi Team,

Kindly assist us on below case.

Regards,
Fauzan

________________________________
From: "Ebrahim" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Sent: Sunday, 14 June, 2020 18:21:27
Subject: Missing items Order ID: 6492944435

Hi Team,

Problem Statement: Missing items
Order Date : May 19, 2020
Order ID: 6492944435
Tracking ID: S001312894207

Assistance Required: Need missing item

Issue Description: Customer placed order for 5 items but as per the customer she has only received 4 items, Under the consignment details we can see that all 5 items has been shipped from our side.

The missing item is
162303584 - - Wire Flower Wall Decor - SAR205.00 (quantity 1)

Regards,
Ebrahim Hageb

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