Subject: Refund Approval #6492944435
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: mike bermingham <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ebrahim <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 13 Jul 2020 07:56:44 -0700 (MST)

Hi Mike, 

With reference to order # 6492944435 
Tracking No: S001312894207 

Customer placed order for 5 items but as per the customer she has only received 4 items, Under the consignment details we can see that all 5 items has been shipped from our side. 
We have escalated to warehouse many times to check and update us if the item has been shipped or not. But we have not got any response from warehouse. Now customer is chasing us for the item or refund. 

The missing item is 1 62303584 - - Wire Flower Wall Decor - SAR205.00 (quantity 1) 

Kindly assist us if we can manually refund for the item. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "suvadeep saha" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Ebrahim" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 14 June, 2020 22:12:50 
Subject: Missing items Order ID: 6492944435 

Hi Team, 

Kindly assist us on below case. 

Regards, 
Fauzan 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 14 June, 2020 18:21:27 
Subject: Missing items Order ID: 6492944435 

Hi Team, 

Problem Statement: Missing items 
Order Date : May 19, 2020 
Order ID: 6492944435 
Tracking ID: S001312894207 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 5 items but as per the customer she has only received 4 items, Under the consignment details we can see that all 5 items has been shipped from our side. 

The missing item is 
162303584 - - Wire Flower Wall Decor - SAR205.00 (quantity 1) 

Regards, 
Ebrahim Hageb