Subject: refund approval for // 8378748107
From: Seeta Seeta <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 13 Jul 2020 06:47:31 -0700 (MST)

Hi Sachin, 

Hope you are doing great. 

With reference to the order number: 8378748107 

The order was placed on Apr 19, and till now it's in transit. This Kuwait order has been added in the manual refunds sheet to be updated by SCM for more than a month now but nothing has happened. 

The customer is chasing for the refund and is insisting we get it done asap. 

Requesting you to provide us the approval to refund KWD 22.8. ​The customer has started shopping with us since May 2020 and this is his second order. The completed order was worth KWD 17 and the customer has no previous/similar complaints. 

Thank you for your help! 

Thanks & Regards, 
Seeta Kunwar