Subject: Orders in Manual Refunds Sheet
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: deeksha <[email-masked]>, Saurabh Dadu <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 13 Jul 2020 12:26:04 +0000

Hi Seeta and Team,

As discussed, we will only use the manual refunds sheet for 2 refund scenarios such as the following:

  *   NDR received in WH, refund not processed
  *   Return received in WH, refund not processed

The rest should be done as per our usual escalation and SOP.

Find the attached file with the list of orders with consignment status and RMA status which should help the team close the pending cases in their folder.

For any clarification or doubt - feel free to reach to me and the team.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

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