Subject: Re: Late refund: Case id - 903071 Order Number: 9774861108
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 13 Jul 2020 05:07:47 -0700 (MST)

Hi Team, 

With reference tp the order number 9774861108, the customer raised a return request under RMA 42958157 and after checking the return tracking number we can see that the item has been delivered to our warehouse. 

But till now the refund has not processed yet so we request you to process the RMA 42958157 ASAP, As the customer is chasing us for his refund. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 13 July, 2020 15:34:56 
Subject: Late refund: Case id - 903071 Order Number: 9774861108 

Hi Team, 

Please update us on the below refund. 

Problem statement: Refund Not initiated yet 

Case id - 903071 
Order Number: 9774861108 
Order Created: 3/29/2020 
Tracking id - 45904277020 

Return request created: 4/10/2020 
RMA - 42958157 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on 5/2/2020 still the refund for the same has not been initiated. 

Regards, 
Manish