Subject: Collection point Order Cancellation /// 9784595374
From: Shivani Rani <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 13 Jul 2020 03:46:19 -0700 (MST)

Hi Team, 

Ticket number: 1199324 
Problem Statement: Collection point Order Cancellation 
Order Date : May 26, 2020 
Order ID: 9784595374 
Tracking id: LM842244881 
Assistance Required: Need urgent cancellation 

Issue Description: The order was shipped on 26 May, 2020 but still not delivered to customer. 

The order status is showing "STORE_IN_TRANSIT". 

We have already escalated this case to wh and they have advised to process the refund. However, we are unable to create the RMA for the order. 

Also, Jira team advise to ask the store team to put the order lost in transit and we have escalated to fodel team to do the needful and they said this parcel is not yet handed to their drivers. 

Kindly check and advise. 

Thank you for your help! 

Regards, 
Shivani