Subject: RE: refund issue case iD 1063259
From: Sharafuddeen Kulumbil <[email-masked]>
To: Seeta Seeta <[email-masked]>, Sumon Satish <[email-masked]>, Vinod Sharma <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ammar Asif <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 13 Jul 2020 09:37:54 +0000

Dear Team,

Order shipped from conloc Jeddah and handover to courier partner SAUDIPOST

INVOICE_NO
ITEM_ID
ITEM_DESC
DISPATCH_CARTON_ID
COURIER_PARTNER
AWB_NO
SCAN_TO_LOAD_DATE
HANDOVER_STATUS
ORDER_LINE_STATUS
6490879317
162327423
2PK BRT PNK BALCO BRA
ECJED667194
SAUDIPOST
CRDSAL0020032720
15-May-20
READY
SHIPPED
6490879317
161811772
BOYS BASIC KNITTED CREW
ECJED667194
SAUDIPOST
CRDSAL0020032720
15-May-20
READY
SHIPPED
6490879317
162117062
MULTIWAY BALCONETTE BRA
ECJED667194
SAUDIPOST
CRDSAL0020032720
15-May-20
READY
SHIPPED
6490879317
162319333
Ladies Chunky Sneakers
ECJED667194
SAUDIPOST
CRDSAL0020032720
15-May-20
READY
SHIPPED
6490879317
160112019
BOYS BASIC LONG DENIM PANT
ECJED667194
SAUDIPOST
CRDSAL0020032720
15-May-20
READY
SHIPPED
6490879317
162369330
BOYS YARN DYED TEXTURED SHIRT
ECJED667194
SAUDIPOST
CRDSAL0020032720
15-May-20
READY
SHIPPED
6490879317
162383732
BOYS JACQUARD POLO
ECJED667194
SAUDIPOST
CRDSAL0020032720
15-May-20
READY
SHIPPED
6490879317
160112017
BOYS BASIC LONG DENIM PANT
ECJED667194
SAUDIPOST
CRDSAL0020032720
15-May-20
READY
SHIPPED
6490879317
162391191
EMBRO SHIRT
ECJED667194
SAUDIPOST
CRDSAL0020032720
15-May-20
READY
SHIPPED
6490879317
160971412
BEAR FACE STRIPE SWEAT TOP QR
ECJED667194
SAUDIPOST
CRDSAL0020032720
15-May-20
READY
SHIPPED
6490879317
162348884
TUTU GIRL GRAPHIC TEE
ECJED667194
SAUDIPOST
CRDSAL0020032720
15-May-20
READY
SHIPPED

Thanks and Regards,
Sharafuddeen

From: Seeta Seeta <[email-masked]>
Sent: Monday, July 13, 2020 9:24 AM
To: Sharafuddeen Kulumbil <[email-masked]>; Sumon Satish <[email-masked]>; Vinod Sharma <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: refund issue case iD 1063259
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to the order number 6490879317, the order was placed on May 11 and till now the order status is in progress, So we request you to look into this case and expedite the delivery timeframe.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 13 July, 2020 09:50:11
Subject: Re: refund issue case iD 1063259

Hi team
any update?

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 12 July, 2020 13:38:14
Subject: Re: refund issue case iD 1063259

Hi team
any update?

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 11 July, 2020 14:26:42
Subject: Re: refund issue case iD 1063259

Problem Statement: refund not processed of returned order
Order Date : May 11, 2020
Order ID: 6490879317
Tracking ID: CRDSAL0020032720
Assistance Required: Need urgent refund of returned order

Issue Description: the customer has placed his order on May 11, 2020 with the order id 6490879317, but he did not receive his order yet,
as per tracking ID the order is being returned to the shipper. i got the remark that the order has been returned so  i escalated to the conloc team to initiate the refund or generate the RMA but there was no response.

kindly look into the concern and do needful.

Best regards
Ammar asif

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