Subject: Re: Missing items //6483174699
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Hafizullah Lsm <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 12 Jul 2020 23:52:39 -0700 (MST)

Hi Team, 

With the refernce to the order number 6483174699, the customer placed the order for 3 items and as per the hybris all items has been delivered. However, the customer is claiming that he didn't receive 1 item which is 159912550 - - Bright Starts Giggle and See Safari Bouncer SAR 229. 

So we request you to check this concern and assist us asap. 

Thanks & Regards, 
Seeta Kunwar 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 12 July, 2020 18:30:21 
Subject: Missing items (​Need ​Approval) 

Hi Team, 

Problem Statement: Missing items 

Order Date: 17/4/2020 
Order ID: 6483174699 
Tracking ID: 290086900855 
Assistance Required: ​Need ​Approval for refund 

Issue Description: Customer placed an order for 3 items but as per the customer she has only received 2 items, Under the consignment details we can see that all 3 items have been delivered from our side. 

The missing item is: 
159912550 - - Bright Starts Giggle and See Safari Bouncer 

I have escalated to WH three-time for missing items and also escalated to the concept Head two-time for approval of refund but I did not get any confirmation about this order so kindly check this order 

Regards 
Hafizullah