Subject: Re: refund issue case iD 1063259
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ammar Asif <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 12 Jul 2020 23:24:13 -0700 (MST)

Hi Team, 

With reference to the order number 6490879317, the order was placed on May 11 and till now the order status is in progress, So we request you to look into this case and expedite the delivery timeframe. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 13 July, 2020 09:50:11 
Subject: Re: refund issue case iD 1063259 

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 12 July, 2020 13:38:14 
Subject: Re: refund issue case iD 1063259 

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 11 July, 2020 14:26:42 
Subject: Re: refund issue case iD 1063259 

Problem Statement: refund not processed of returned order 
Order Date : May 11, 2020 
Order ID: 6490879317 
Tracking ID: CRDSAL0020032720 
Assistance Required: Need urgent refund of returned order 

Issue Description: the customer has placed his order on May 11, 2020 with the order id 6490879317, but he did not receive his order yet, 
as per tracking ID the order is being returned to the shipper. i got the remark that the order has been returned so i escalated to the conloc team to initiate the refund or generate the RMA but there was no response. 

kindly look into the concern and do needful. 

Best regards 
Ammar asif