Subject: Re: ON_PARTIALLY_CANCELLED // 1223958 // 8385815983
From: Seeta Seeta <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 12 Jul 2020 23:08:01 -0700 (MST)

Hi Ala, 

The refund is already initiated in refund voucher, 

Modification History 

Description 
In progress 
Time modified 

- 
	
Order Cancellation Record 
	
no 
	
7/5/20 6:40 PM 

Code 
Cancellation result 
PG Value 
RV Value 
My Credit 
COD Non Refund Value 
Voucher Non Refund Value 
Delivery Cost 
Cancel reason 
Notes 
Name 
Cancel status 
Cancel timestamp 
Voucher Code 

- 
	
8385815983_v91102824_c 
	
PARTIAL 
	
0 
	
2.34 
	
0 
	
0 
	
0 
	
0 
	
Warehouse 
	
Lost in Transit - RDC- LMIT Ticket INC0597221 - REL-73743 
	
Sankar T 
	
SUCCESSFUL 
	
7/5/20 6:30 PM 

Concept Name 
Refund Voucher Code 
RV Value 

BABYSHOP 
	
8385815983_v91102824_c-57865-90941 
	
2.34 

Thanks & Regards, 
Seeta Kunwar 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 12 July, 2020 19:18:59 
Subject: ON_PARTIALLY_CANCELLED // 1223958 // 8385815983 

Hi Team 

Problem Statement: ON_PARTIALLY_CANCELLED Refund issue 

Order Date : Jun 3, 2020 
ticket id : 1223958 
Order ID: 8385815983 
Total Price: KWD2.34 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_PARTIALLY_CANCELLED but the amount is captured in Payment Transactions but the customer is demanding refund and so we request to check this your priority basis 

Best Regards 
Ala Aldin