Subject: Knet refund issue ticket ID 1142094
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 12 Jul 2020 21:04:47 -0700 (MST)

Problem Statement: refund not processed 
Order Date : Apr 29, 2020 
Order ID: 8380354455 
Tracking ID: S001117107577 
Assistance Required: Need urgent refund . 
Ticket ID: 03415274 
Issue Description: the order is marked as NDR but there is no refund follow on 
please do needful. 
Best regards 

Ammar asif 

From: "Sachin Maheshwari" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "ecom cpkuwait" <[email-masked]>, "ecom cskuwait" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ammar Asif" <[email-masked]>, "Midhun Madhu" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Sunday, 12 July, 2020 17:12:13 
Subject: RE: late delivery / refund approval ticket ID 1142094 

Get this marled cancelled & process refund. 

Regards, 

Sachin Kumar 

Assistant Manager – Ecommerce Operations 

Landline: +971 4 517 5412 

India Mobile: +91 85860 04494 

UAE Mobile:+971 56 408 0342 

[ mailto:[email-masked] | [email-masked] ] 

[ http://www.babyshopstores.com/ | www.babyshopstores.com ] I [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Saturday, July 11, 2020 6:32 PM 
To: Sachin Maheshwari <[email-masked]> 
Cc: ecom cpkuwait <[email-masked]>; ecom cskuwait <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ammar Asif <[email-masked]>; Midhun Madhu <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]> 
Subject: Re: late delivery / refund approval ticket ID 1142094 

External email sender, please take precaution. 

Hi Sachin, 

Please advise in order to close this issue 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "sachin maheshwari" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Ecom cpkuwait" < [ mailto:[email-masked] | [email-masked] ] >, "ecom cskuwait" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] >, "midhun madhu" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 9 July, 2020 20:39:53 
Subject: Re: late delivery / refund approval ticket ID 1142094 

Hi Sachin, 

Problem Statement: late delivery / refund 

Order Date : Apr 29, 2020 

Order ID: 8380354455 

Tracking ID: S001117107577 

Assistance Required: refund approval 

Issue Description: the customer has placed his order on Apr 29, 2020 with the order id 8380354455, but he did not receive his order yet, and the delivery date has already been passed. Now he is chasing us for his order. but as per the tracking ID , it says that the order has been cancelled. 

Pls advise 

Best regards 

Shakeeb 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ecom cpkuwait" < [ mailto:[email-masked] | [email-masked] ] >, "ecom cskuwait" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] >, "midhun madhu" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 1 July, 2020 17:13:18 
Subject: Re: late delivery ticket ID 1142094 

Hi Team, 

With reference to the order number: 8380354455, the order was placed on Apr 29, till now it's not delivered and the customer is constantly chasing us for his order. Kindly assist us for this order ASAP. 

Thanks & Regards, 

Seeta Kunwar 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 1 July, 2020 16:06:22 
Subject: Re: late delivery ticket ID 1142094 

Hi team 

any update? 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 30 June, 2020 13:16:16 
Subject: Re: late delivery ticket ID 1142094 

Hi team 

any update? 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 28 June, 2020 10:27:36 
Subject: Re: late delivery ticket ID 1142094 

Hi team 

any update? 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 26 June, 2020 12:25:55 
Subject: Re: late delivery ticket ID 1142094 

Hi team 

any update? 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: [ mailto:[email-masked] | [email-masked] ] 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 23 June, 2020 20:40:24 
Subject: Re: late delivery ticket ID 1142094 

Hi Team, 

With reference to the tracking number: S001117107577, till now it's not delivered so can you please arrange the delivery as soon as possible. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 21 June, 2020 12:14:14 
Subject: late delivery ticket ID 1142094 

Problem Statement: late delivery 

Order Date : Apr 29, 2020 

Order ID: 8380354455 

Tracking ID: S001117107577 

Assistance Required: Need urgent delivery. 

Issue Description: the customer has placed his order on Apr 29, 2020 with the order id 8380354455, but he did not receive his order yet, and the delivery date has already been passed. Now he is chasing us for his order. but as per the tracking ID , it says that the order has been cancelled. 

please do needful. 

Best regards 

Ammar asif 

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