Subject: Re: Late Shipping
From: Seeta Seeta <[email-masked]>
To: Mykel Nakhnoukh <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 12 Jul 2020 06:26:43 -0700 (MST)

Hi Mykel, 

The order is already marked as cancelled and refund has also initiated for the same. Please check twice the case before escalating. 
Order Status: Cancelled 
Display Order Status: Cancelled 

Payment Transactions 

Time 
Type 
Request id 
Amount 
Transaction status 
Transaction status details 

+ 
	
3/30/20 9:13 PM 
	
AUTHORIZATION 
	
6474903582 
	
SAR253.00 
	
ACCEPTED 
	
244957 

+ 
	
6/18/20 10:54 PM 
	
CANCEL 
	
6474903582 
	
SAR253.00 
	
REJECTED 
	
حركة مرفوضة 

+ 
	
6/18/20 10:55 PM 
	
CANCEL 
	
6474903582 
	
SAR253.00 
	
REJECTED 
	
حركة مرفوضة 

+ 
	
6/18/20 10:57 PM 
	
CANCEL 
	
6474903582 
	
SAR253.00 
	
REJECTED 
	
حركة مرفوضة 

+ 
	
6/24/20 8:54 PM 
	
CAPTURE 
	
6474903582 
	
SAR253.00 
	
ACCEPTED 
	
SUCCESFULL 

+ 
	
6/24/20 9:08 PM 
	
REFUND_FOLLOW_ON 
	
6474903582 
	
SAR253.00 
	
ACCEPTED 
	
SUCCESFULL 

Thanks & Regards, 
Seeta Kunwar 

From: "Mykel Nakhnoukh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 12 July, 2020 14:11:34 
Subject: Late Shipping 

Hi Team, 

Problem Statement: Late Shipping 
Order Date :Mar 14, 2020 
Order ID: 6474903582 
Tracking ID: 100040985556 
Assistance Required: Need Urgent Delivery or cancellation of order. 

Issue Description: Customer placed order on Mar 14, 2020 and till now he has not received the order. As per the hybris there is no consignment ready for the order. Customer wants to cancel his order and wants the the refund asap. 

Regards, 
Maykel