Subject: Re: refund//8387645036
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mykel Nakhnoukh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 12 Jul 2020 06:23:41 -0700 (MST)

Hi Team, 

With the refernce to the order number 8387645036, the order is cancelled on validation and the customer use Knet payment method and the amount has already captured from his account. 

So can you please look into this matter. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mykel Nakhnoukh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 12 July, 2020 14:15:13 
Subject: refund 

Hi Team, 

With reference to order id - 8387645036 and case id - 1234324 the amount has been captured however the order status is ON_VALIDATION_CANCELLED. 

Please help us to process the refund for this order. 

Thank you for your help. 

Regards, 
Maykel