Subject: Re: missing item // approval for refund // 6485326303
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Arish Laila <[email-masked]>, suvadeep saha <[email-masked]>, sree adhikessavan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 12 Jul 2020 05:04:59 -0700 (MST)

Hi Sachin. 

As per customer he received 4 items only. 
the customer did not get the following item : 162030200 - - Juniors Aberdeen Travel Cot SAR279.00 

From: "sachin maheshwari" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Arish Laila" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "M Ataullah" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 12 July, 2020 17:15:39 
Subject: RE: missing item // approval for refund // 6485326303 

For this order, I can see that one item has been marked as Lost In Transit for processing refund. 

Now, clarify, how many item were actually received by customer. 

3 or 4. 

Regards, 

Sachin Kumar 

Assistant Manager – Ecommerce Operations 

Landline: +971 4 517 5412 

India Mobile: +91 85860 04494 

UAE Mobile:+971 56 408 0342 

[ mailto:[email-masked] | [email-masked] ] 

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From: Shakeeb Arsalan <[email-masked]> 
Sent: Saturday, July 11, 2020 6:06 PM 
To: ArishLaila <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]> 
Subject: Re: missing item // approval for refund // 6485326303 

External email sender, please take precaution. 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 27 June, 2020 11:45:08 
Subject: missing item // approval for refund // 6485326303 

Hi Team, 

Problem Statement: Missing items 
Order Date : Apr 23, 2020 
Order ID: 6485326303 
Tracking ID: 45944129976 

Assistance Required: Need missing item or approval for refund 

Issue Description: Customer placed order for 6 items but as per the customer she has only received 4 items, Under the consignment details we can see that just 5 items has been delivered from our side but customer received 4 items. 

The missing items is 

162030200 - - Juniors Aberdeen Travel Cot - (quantity 1) SAR 279.00 

Regards, 

Ebrahim Hageb 

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