Subject: RE: quality issue of 6439274169 / 161296295
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Salik Khan <[email-masked]>, Dilip Singh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Sun, 12 Jul 2020 11:51:42 +0000

Hi @Salik Khan<mailto:[email-masked]>, @Dilip Singh<mailto:[email-masked]>,

Can you pls check on this item, bought by customer in July 2019 & claiming to have this still in warranty.

Can we get this repaired or replaced.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, July 11, 2020 3:02 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammad Shafeeque <[email-masked]>
Subject: Re: quality issue of 6439274169 / 161296295

External email sender, please take precaution.
Hi Sachin.

Need your advise on this matter.

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 9 July, 2020 20:46:55
Subject: Re: quality issue of 6439274169 /  161296295

Hi Sachin,

Problem Statement: quality issue / customer is requesting to exchange the mattress
Order Date : Jul 15, 2019
Order ID: 6439274169
Tracking ID: 00000080013865740
Item ID :   161296295 - - Joie Playard Commuter Change Travel Cot  --- SAR714.00
Assistance Required: Mattress exchange.

Issue Description: the customer has placed his order on Jul 15, 2019 with the order id 6439274169, but now he is complaining about quality issue and saying that the product is still in warranty period .
Now we can see somebody has created RMA on 28th of June

PFA and advise

Best regards
Shakeeb
________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 24 June, 2020 15:48:50
Subject: quality issue of wwd ticket ID 1153828

Problem Statement: quality issue
Order Date : Jul 15, 2019
Order ID: 6439274169
Tracking ID: 00000080013865740
Assistance Required: quality issue.

Issue Description: the customer has placed his order on Jul 15, 2019 with the order id 6439274169, but now he is complaining about quality issue and saying that the product is still in warranty period . i raised to wwd department but there was no response.

kindly look into concern and do needful.

Best regards
Ammar asif

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